The clipboard by the door has a few problems. People cannot see where they are in line, so they ask. They leave and you do not know. And when it is their turn, you are yelling a name across the room.
A better walk-in line
- Customers join from their phone. They scan a QR code at the door or tap a tablet, type a first name, and they are in. No app, no account.
- They see their place live. A status page shows their spot and estimated wait, so they can grab a coffee instead of hovering.
- You call them when ready. One tap sends an email or text alert that it is their turn.
Who goes next: round robin
If you have several staff, customers who ask for someone by name join that person's line. Everyone else goes to a shared line, and you choose the rule: strict rotation, next available, least busy and more. Breaks and offline staff are respected automatically.
Text messages without surprise bills
Email alerts are included. For texts, you connect your own Twilio account and Twilio bills you directly at their price. Texts only go to customers who agree to them, and STOP replies are honored.
Kiosk mode for the front door
Put a tablet by the door in kiosk mode: full screen, screen stays awake, contact details clear after each check-in, and a PIN is needed to exit.
Try it free
PowerWaitlist works for barbershops, salons, restaurants, clinics, DMV-style service counters and food trucks. The free plan includes one location, strict rotation, next-available assignment and kiosk mode.